Omnichannel inbox
Bring email, chat, phone and social channels into one ticketing system.
All applications
Helpdesk & ticketing
Zammad – customer support, professionally organised
Zammad is an open-source helpdesk and ticketing system: requests from email, chat, phone and social channels come together in one inbox and are handled cleanly as tickets. We run Zammad for you in Switzerland – and use it ourselves: our contact form runs on Zammad too.
What Zammad does
Ticket workflows
Automatic assignment, escalation and triggers for fast responses.
Knowledge base
A built-in knowledge base for self-service and faster answers.
SLAs & reporting
Monitor service levels and back them up with reports.
Text modules & macros
Handle recurring answers and actions with a single click.
Permissions & groups
Map responsibilities cleanly via groups and roles.
What teams use Zammad for
- Customer support across multiple channels
- Internal IT and HR helpdesk
- Traceable handling of requests
- Self-service via a knowledge base
Zammad, operated by OpenBit
You use Zammad, we take care of the rest. Operated on our own infrastructure in a green Swiss data centre.
- Setup of channels, groups and ticket workflows to match your processes.
- Updates, backups and monitoring run on our side – proactively.
- Your data stays in Switzerland, full data sovereignty.
- A dedicated contact person, reachable and in your language.
Price calculator
The cost of Zammad, transparent per user and month.
1500
Estimated costCHF 7.–/ month
1 × CHF 7.– per user / month
All prices in CHF, net (excl. VAT).
Interested in Zammad?
We set up Zammad on our Swiss infrastructure and take over the entire operation. Tell us about your plans.
Discuss your projectZammad is a trademark of Zammad GmbH. This is not an official Zammad GmbH offering.